Our products are developed and designed according to the international standard of 5% printing coverage. The page yield may vary by 5% to 10% due to different usage scenarios. If there are problems during the printing process, you can contact our support team for resolution.

Due to varying production batches, the label design of the product may differ from the picture. However, the performance of the product remains unchanged. If you encounter any issues while using it, please do not hesitate to reach out to our support team for assistance.

How to deal with the problem that the toner cartridge does not recognize the machine during use?

First, check if there's anything blocking the chip on the toner cartridge.

Second，try turning the printer on and off a few times and reinserting the toner cartridge to help the printer sense it better.

If the problem persists, do not hesitate to reach out to our support team for help.

I'd like to inquire about the printer models that are compatible with the toner cartridge.

To inquire about the printer model that is compatible with the toner cartridge, you can either contact our online support team or reach out to us via phone or email for confirmation.

How to turn off HP printer upgrade?

Since the firmware upgrade of the original machine may cause the toner cartridge not to recognize the machine, you can refer to the video on turning off the printer upgrade operation on the website.

What should I do in case of toner cartridge powder leakage?