Troubleshooting video

How to fix Toner cartridge leakage problem?

If you see powder coming out of the toner while using it, don't worry. Just 

contact our customer service, and they'll help fix it.

Remember, a little powder on the toner surface is normal due to 


If it's broken and leaking, take pictures and call customer service.

If it leaks while printing, take pictures of it, share the toner's barcode

and call customer service.


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