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Frequently Asked Questions
Why does the color of the powder cartridge appear light even before it reaches the specified page yield?
Our products are developed and designed according to the international standard of 5% printing coverage. The page yield may vary by 5% to 10% due to different usage scenarios. If there are problems during the printing process, you can contact our support team for resolution.
|Why the product received does not match the order purchased？
Due to varying production batches, the label design of the product may differ from the picture. However, the performance of the product remains unchanged. If you encounter any issues while using it, please do not hesitate to reach out to our support team for assistance.
How to deal with the problem that the toner cartridge does not recognize the machine during use?
|Due to our cartridge using the OEM old Chip, it do not show the remaining ink level, but the printer still can work, and it won't affect the normal job.If you have any questions , do not hesitate to reach out to our support team for help.
I'd like to inquire about the printer models that are compatible with the toner cartridge.
To inquire about the printer model that is compatible with the toner cartridge, you can either contact our online support team or reach out to us via phone or email for confirmation.
What should I do in case of toner cartridge powder leakage?
A small amount of leakage on the toner surface is normal due to shipping reasons, if leakage occurs while printing, please take a photo and call our support team.